FAQ

Shipping

Domestic Shipping

 

UK  We aim to dispatch your order within 3 working days. Items are delivered first class (£7.86) within 2 working days. 

 

 

International Shipping 

 

EU is a flat rate of £15 (under 2 kilos) and takes 3 - 5 working days. We aim to dispatch your order within 2 working days. Cushions weigh in at 1.4 kilos, with feather insert. £48.06 for orders weighing over 2 kilos.

Rest of the world is a flat rate of £20 (under 2 kilos). We aim to dispatch your order within 2 working days. Items are delivered within 5 - 7 working days. 

For more information, please look at the delivery page

 

 

Returns

Return and Exchanges  

 

You have 28 days to return your item, from the date of purchase. We are happy to exchange or refund an item, provided it is in a fully resaleable condition. We will only exchange an item once. We will not exchange an exchange item. Please return your item to the returns address on the returns policy page. Returns are not permitted for items that have been damaged by the customer or put in the washing machine. Returns will be approved upon careful inspection of the item once received. You must provide proof of purchase, in order for a refund to be processed. Please use tracking when returning an item and make sure that it is fully insured for the price you paid for the item.

We will not be held responsible for any items that have not been received by us (for example - lost in the post). If we do not receive your item, we cannot issue a refund. 

For more information, read carefully the returns policy, which you will find when you hover over the FAQ menu bar. On a mobile phone, you can tap the + icon, next to FAQ.    

Hampshire, England   |   Copyright  ©  2019  Katie Victoria Brown